FAQ – THE HIIT BOX

General Questions

What is HIIT Box?

A customizable monthly subscription box offering premium fitness gear and access to professional trainers and more.. Our goal is to connect you to new products you would have otherwise never tried, all while giving you great VALUE FOR MONEY.

How much will it cost?

Each box starts at $49 USD per month plus shipping/handling. You may incur a small tax for goods sold over the internet if applicable in your state. We also offer a 3 Month Subscription for $45/Month and a 6 Month for $42/Month. Shipping is always FREE.

Can I buy a gift subscription or Gift Card?

Yes. Simply use our GIFT PAGE to place your order. These orders are not renew. They are one-time purchases. 

Why should I buy the box?

To discover, learn and grow. With a monthly dose of fitness treats, HIIT Box can be a great motivator to help you along your fitness journey!

Is the box male or female only?

We have a men’s HIIT Box and a women’s HIIT Box available, each with unique workouts and items to help you reach your fitness goals

What if an item in my box doesn't fit or is damaged?

We do free replacements on clothing and also replace any damaged or defective items for free. Just complete the easy form and we will take care of the rest - EXCHANGE FORM 

When I subscribe, how often am I charged?

We currently offer 1 month, 3  month, and 6 month  recurring subscriptions. This means the subscriber will be charged at the time of signup and then every 1 month, 3 months, or every 6 months after until cancellation.

Normal renewal dates are the 1st of each month.

Can you really cancel anytime with no cost?

Yes! You are able to cancel at any time and no fees or cancellation costs will be charged.

We do have the following conditions on cancellation:

  • You must cancel at least 48 hours prior to the next scheduled renewal date to avoid charges. Cancel your subscription via the user control panel or contact us.
  • If you cancel your subscription, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.

How do I cancel my subscription?

Your HIIT Box subscription will renew automatically each month unless you cancel by contacting us .

Please note that to cancel a subscription we need at least 48 hours notice before the 1st of each month. This allows adequate time to cancel your account.

I signed up for one month, why did I get billed again?

Your HIIT Box subscription will renew automatically each month unless you cancel by contacting us.

Please note that to cancel a subscription we need at least 48 hours notice before the 1st of each month. This allows adequate time to cancel your account.

If I cancel my subscription, will I get a refund on any outstanding portions of the subscription I have paid?

No refunds will be given for payments of a subscription already paid.

This is stated at signup and in our Terms & Conditions.

Can I buy HIIT Box as a one-off gift for someone?

Yes. Simply use our GIFT PAGE to place your order. These orders are not renew. They are one-time purchases. 

Will I know what's in the box before I receive it?

Like many other subscription boxes, surprise is the name of our game. You will not know what’s in a HIIT Box till you receive your package. Getting you to try something new or just plain cool is half the experience!

An item does not fit, is damaged or is missing. What can I do?

If we have made a mistake or misplaced an item, we will happily send you a replacement free of charge. Please use the  EXCHANGE FORM  to fix the problem.

Can I skip a month?

Yes! Skip a month or take a break for a few months without being charged. Contact us and we will make the change for you!

Where does HIIT BOX ship to?

Currently we only ship to US based customers.

When will my box be shipped?

Boxes ship on the 21st of the month.

Normal shipping times are 3-7 days for USA mainland subscribers.

Please contact us if you are not sure when your next shipment is.

All shipping times are approximate.

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