Frequently Asked Questions – THE HIIT BOX

 

So what is HIIT Box?

 

HIIT Box is a customizable, monthly subscription box offering premium fitness gear, access to professional trainers, and loads of other cool stuff! Our goal is to connect you to new products you otherwise may not try, all while giving you greatest possible value for your money.

 

 

How much will it cost me?

 

Each box starts at $49 USD per month plus shipping/handling. You may incur a small tax for goods sold over the internet if applicable in your state. We also offer a 3 Month Subscription for $45/Month and a 6 Month for $42/Month. Shipping is always FREE.

 

 

Can I buy a gift subscription or Gift Card?

 

Currently, we do not offer gift Subscriptions. We will start offering them August (2019) once we have the new gift survey up and running.

 

 

Why should I buy the box? What makes it worth it?

 

You should try HIIT Box to discover new fitness techniques, learn more about your unqiue physical health, and grow your nutritional knowledge base. With a monthly dose of fitness treats, HIIT Box can be a great motivator to help you along your personal fitness journey!

 

 

So is the box geared towards men, or is it more for women?

 

We have HIIT Box for men and for women, each with unique workouts and items to help you reach your unique fitness goals. 

 

 

What if an item in my box doesn't fit or is damaged?

 

We do free replacements on clothing and also replace any damaged or defective items without charge. Just contact our Customer Support Team to get it taken care of!

 

 

When I subscribe, how often do I get charged?

 

We currently offer 1 month, 3 month, and 6 month recurring subscriptions. This means the subscriber will be charged at the time of signup and then every 1 month, 3 months, or every 6 months after until cancellation.

Normal renewal dates are the 1st of each month.

 

 

Can I really cancel anytime with no cost?

 

Yes! You are able to cancel at any time and no fees or cancellation costs will be charged.

We do have the following conditions on cancellation:

You must cancel at least 48 hours prior to the next scheduled renewal date to avoid charges. Cancel your subscription via the user control panel or contact us.


If you cancel your subscription, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.

 

 

How do I cancel my subscription?

 

Your HIIT Box subscription will renew automatically each month unless you cancel by contacting us.

Please note that to cancel a subscription we need at least 48 hours notice before the 1st of each month. This allows adequate time to cancel your account.

 

 

I signed up for one month, why did I get billed again?

 

Your HIIT Box subscription will renew automatically each month unless you cancel by contacting us.

Please note that to cancel a subscription we need at least 48 hours notice before the 1st of each month. This allows adequate time to cancel your account.

 

 

If I cancel my subscription, will I get a refund on any outstanding portions of the subscription I have paid?

 

No refunds will be given for payments of a subscription already paid.

This is stated at signup and in our Terms & Conditions.

 

 

Can I buy HIIT Box as a one-off gift for someone?

 

Currently, we do not offer gift Subscriptions. We will start offering them August (2019) once we have the new gift survey up and running.

 

 

Will I know what's in the box before I receive it?

 

Like many other subscription boxes, surprise is the name of our game! You will not know what’s in a HIIT Box till you receive your package. Getting you to try something new or just plain cool is half the experience and fun!

 

 

An item does not fit, or is damaged or missing: What do I do?

 

If we have made a mistake or misplaced an item, we will happily send you a replacement free of charge. Please contact us and we'll get things fixed! 

 

 

Can I skip a month?

 

Yes! Skip a month or take a break for a few months without being charged. Rest is important! Contact us and we will make the change for you.

 

 

Where does HIIT BOX ship to?

 

Currently, we only ship to US based customers. 

 

 

When will my box be shipped?

 

Boxes ship on the 3rd week of the month.

Normal shipping times are 3-7 days for USA mainland subscribers.

Please contact us if you are not sure when your next shipment is.

All shipping times are approximate.

 

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